6 Month Guarantee
We’re sure you’ll be completely satisfied with our workwear. That’s why we guarantee all of our products against any manufacturing fault for a full 6 months from the date of order. If anything goes wrong during this timeframe please notify our customer service team and we’ll replace your product.
European Returns
We understand that sometimes you change your mind, or a product doesn’t quite look or fit the way you expected when buying online. If that’s the case and you’d like a refund then please return any unwanted product(s) in a fully resalable condition (with all packaging, tags etc still intact where applicable) within 30 days of your original order.
Returns Address:
VELTUFF A/S Web Returns
Jydekrogen 18
2625
Vallensbæk
Denmark
All returns are at your own cost (unless agreed under our 6 month guarantee) and we recommend choosing a provider that offers proof of postage for your own security.
Exchanges
We don’t have the facility to process exchanges within our returns department. If you need a replacement product then please order the correct product(s) for your needs and return the original product(s) for a refund. This method also ensures you will receive your replacement order much more speedily.
Refunds
When we have received your product(s) for a refund, the parcel will be checked and receipted back into stock by our returns team. Once this has been completed the instruction to process the required refund will be passed to accounts. From here the actual refund will be completed and it may take an additional 2-3 days to show back into your account. In the unlikely event of any discrepancy our customer service team will make contact with you via the details you provided alongside your original order.
*For more information regarding returns please see our Terms of Service.
